Terms & Conditions

1. Introduction

Welcome to Itemqavo!

These Terms & Conditions ("Terms") govern your access to and use of the Itemqavo website, including browsing products, placing orders, making payments, and using our related services.

Itemqavo is operated by Liuyang Ruoqiu Electronic Trading Co., Ltd. .

Our online store specializes in Table Lamps, Floor Lamps, and Ceiling Lights, offering lighting products designed to complement different interior spaces and everyday household needs.

By accessing or using our website, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue using our website.

Please read these Terms carefully before placing an order.

Nothing in these Terms excludes, restricts, or limits consumer rights that cannot legally be waived under applicable law.

2. General Conditions

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you or are acting with appropriate authorization.

You agree to use our website only for lawful purposes.

You must not:

• Violate applicable laws or regulations.

• Provide false, misleading, or fraudulent information.

• Engage in unauthorized or fraudulent transactions.

• Attempt unauthorized access to our website or systems.

• Introduce viruses, malware, or harmful software.

• Interfere with website functionality or security.

• Use automated tools to overload or disrupt our services.

• Infringe intellectual property rights.

• Misuse personal information belonging to others.

• Engage in activities that may harm other customers or our business operations.

We may take reasonable measures to address unauthorized or unlawful activities in accordance with applicable law.

3. Our Products

Itemqavo offers a selection of lighting products intended for suitable residential and indoor environments.

Our main product collections include:

Table Lamps

Decorative and functional lighting products designed for bedside tables, desks, side tables, and other suitable surfaces.

Floor Lamps

Lighting products designed to complement living rooms, bedrooms, reading corners, home offices, and other indoor spaces.

Ceiling Lights

Overhead lighting products designed to provide illumination while complementing different interior styles and room arrangements.

Product availability, dimensions, materials, finishes, electrical specifications, and installation requirements may vary.

We encourage customers to review individual product descriptions before making a purchase.

4. Product Information and Accuracy

At Itemqavo, we aim to provide accurate and helpful product information.

Product listings may include:

• Product descriptions

• Dimensions and measurements

• Materials and finishes

• Available colors and styles

• Product photographs

• Voltage requirements

• Power ratings

• Bulb compatibility

• Light source specifications

• Installation requirements

• Assembly instructions

• Included accessories

• Product prices

• Product availability

We make reasonable efforts to ensure that product information is accurate and up to date.

However, minor variations in appearance may occur due to screen settings, lighting conditions, photography, and manufacturing differences.

Customers should carefully review product specifications before purchasing.

If a product is materially different from its description, your rights under applicable consumer protection laws remain unaffected.

5. Lighting Specifications and Electrical Compatibility

Lighting products may have specific electrical requirements depending on their design and intended use.

Before purchasing, customers should review the available technical specifications.

These may include:

• Input voltage

• Frequency requirements

• Power consumption

• Plug type

• Bulb base type

• Maximum bulb wattage

• Integrated light source specifications

• Dimming compatibility

• Electrical connection requirements

• Intended operating environment

Customers should verify that their selected lighting products are compatible with their local electrical systems.

Some products may require specific bulbs or installation accessories.

Whether bulbs or other accessories are included will be stated in the relevant product listing where applicable.

Products should not be connected to incompatible power supplies.

If you are uncertain about a product's electrical compatibility, please contact [email protected] before purchasing or installing the product.

Nothing in this section limits mandatory product safety obligations or consumer rights.

6. Table Lamps

Our Table Lamps collection includes functional and decorative lighting products intended for suitable household surfaces.

Customers should review relevant product information, including:

• Lamp dimensions

• Materials and finishes

• Bulb compatibility

• Power requirements

• Switch type, where specified

• Included accessories

• Product care instructions

Table lamps should be placed on suitable, stable surfaces and used according to the provided instructions.

Customers should avoid using lighting products with damaged cords, plugs, switches, or other electrical components.

If a table lamp arrives damaged, defective, or incomplete, please contact our customer service team.

Applicable statutory consumer rights remain unaffected.

7. Floor Lamps

Our Floor Lamps collection includes lighting products designed for suitable indoor spaces.

Floor lamps may vary in height, construction, materials, and assembly requirements.

Before purchasing, customers should review:

• Overall dimensions

• Base dimensions

• Materials and finishes

• Electrical specifications

• Bulb compatibility

• Assembly requirements

• Included components

• Product care instructions

Some floor lamps may require assembly after delivery.

Customers should follow the provided assembly instructions and ensure that the lamp is properly assembled and stable before use.

Floor lamps should be placed on appropriate surfaces and positioned to reduce foreseeable tipping or cable hazards.

If a floor lamp arrives with damaged structural or electrical components, please contact our customer support team before using the product.

8. Ceiling Lights and Installation Requirements

Our Ceiling Lights collection includes overhead lighting fixtures designed for suitable indoor environments.

Certain ceiling lights may require hardwired installation.

Before purchasing, customers should review:

• Fixture dimensions

• Mounting requirements

• Voltage specifications

• Power ratings

• Bulb or light source compatibility

• Included mounting accessories

• Installation instructions

• Intended usage environments

Professional Installation

For ceiling lights requiring hardwired electrical connections, installation by a qualified electrician is recommended where appropriate or required by local laws and regulations.

Customers should ensure that electrical installations comply with applicable safety requirements.

Installation Safety

Lighting fixtures should not be installed or connected if they have:

• Exposed or damaged wiring

• Broken electrical connectors

• Damaged mounting components

• Missing essential installation accessories

• Other potentially hazardous defects

If a ceiling light arrives damaged, incomplete, or defective, please contact [email protected] before installation.

Nothing in these Terms excludes responsibility for manufacturing defects, product safety obligations, or other liabilities that cannot legally be excluded.

9. Product Availability

Product availability may change without prior notice.

We aim to keep inventory information reasonably accurate.

However, an item may occasionally become unavailable after an order has been placed.

If we are unable to fulfill an order because of product unavailability, we will contact the customer when necessary and provide an appropriate resolution, including a refund where required.

We may modify or discontinue products in accordance with applicable law.

10. Pricing and Payment

All product prices are displayed in the currency indicated on our website.

Prices may change from time to time.

The price applicable to your purchase will generally be the price confirmed during checkout, subject to applicable law.

Pricing Accuracy

We strive to maintain accurate pricing and product information.

If a genuine pricing or listing error is discovered, we may contact the customer to clarify the issue and determine an appropriate resolution in accordance with applicable law.

Payment Methods

Available payment methods will be displayed during checkout.

Payments may be processed through authorized third-party payment service providers.

Customers agree to provide accurate billing information and use only payment methods they are authorized to use.

Taxes and Fees

Applicable taxes, shipping charges, and other required fees will be displayed during checkout in accordance with applicable law.

International orders may be subject to additional customs duties or import taxes as explained in our Shipping Policy.

11. Orders and Order Acceptance

By placing an order through Itemqavo, you agree to provide accurate and complete information.

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Payment information

After submitting an order, you may receive an automated order confirmation email.

This email confirms receipt of your order request but does not necessarily constitute final acceptance where applicable law permits a separate acceptance process.

An order is generally accepted when we confirm acceptance or dispatch the ordered products, subject to applicable law.

We may contact customers regarding:

• Payment authorization

• Product availability

• Incorrect shipping information

• Suspected fraudulent activity

• Delivery restrictions

• Material product listing errors

If an order cannot be fulfilled, we will provide an appropriate refund or other legally required remedy.

12. Order Changes and Cancellations

If you wish to modify or cancel an order, please contact us as soon as possible.

Customer Service Email: [email protected]

We will make reasonable efforts to accommodate eligible modification or cancellation requests before an order has been processed or dispatched.

Once an order has entered the shipping process, changes or cancellations may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Approved cancellations will generally be refunded to the original payment method.

Any mandatory statutory cancellation rights remain unaffected.

13. Shipping and Delivery

Itemqavo offers worldwide shipping to eligible international destinations.

Our proposed standard shipping arrangements are as follows:

Shipping Information	Standard Policy
Order Processing	1–2 business days
Shipping Transit	7–15 business days
Estimated Total Delivery	8–17 business days
Orders of $59.99 USD or more	Free standard shipping
Orders below $59.99 USD	$5.99 standard shipping fee

Shipping eligibility is generally calculated based on the order subtotal after discounts and before taxes and shipping charges.

Available shipping options and applicable charges will be displayed during checkout.

Delivery estimates may vary depending on:

• Destination country or region

• Shipping carrier coverage

• Customs clearance

• Public holidays

• Weather conditions

• Product size and weight

• Fragile packaging requirements

• Local delivery conditions

Certain oversized or fragile lighting products may require special delivery arrangements.

Any additional delivery charges will be disclosed before purchase.

For complete information, please refer to our Shipping Policy.

Where applicable law establishes specific delivery deadlines or remedies for delayed delivery, those requirements will apply.

14. International Shipping and Customs

International shipments may be subject to customs inspections, import duties, value-added taxes, goods and services taxes, and other destination-specific charges.

Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes, and related fees where legally permitted.

Shipping availability may depend on local import regulations, carrier coverage, and product-specific requirements.

Electrical lighting products may be subject to additional regulations in certain countries.

Customers should review available product specifications and relevant import requirements before purchasing.

Where applicable law requires taxes, duties, or other charges to be included in the displayed or checkout price, those requirements will apply.

15. Returns, Refunds, and Exchanges

Itemqavo generally offers a 30-day voluntary return period beginning on the date an order is received.

To qualify for a standard voluntary change-of-mind return, products should generally be:

• Unused

• Undamaged

• In their original condition

• Complete with included components and accessories

• Accompanied by proof of purchase

Table Lamps

For voluntary returns, table lamps should generally be unused and free from damage caused after delivery.

Included lampshades, bases, electrical accessories, and other components should be returned.

Floor Lamps

For voluntary returns, floor lamps should generally be unused, undamaged, and complete with their included components and assembly hardware.

Ceiling Lights

For voluntary returns, ceiling lights should generally be unused and uninstalled.

Products that have been hardwired, permanently altered, or damaged during installation may not qualify for voluntary change-of-mind returns, except where required by law.

Damaged or Defective Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement components

• Replacement products

• Exchanges

• Partial refunds, where appropriate

• Full refunds

Refund Processing

Approved refunds are generally processed within 5–10 business days after an eligible returned product has been received and inspected, subject to applicable legal requirements.

Refunds will normally be issued to the original payment method.

Return Shipping

Customers are generally responsible for return shipping costs when returning eligible products because of personal preference.

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Itemqavo will cover reasonable return shipping costs.

For full details, please review our Return & Refund Policy.

Nothing in this section restricts mandatory consumer rights.

16. Damaged Products and Missing Components

Lighting fixtures may contain fragile glass, lampshades, electrical components, and mounting accessories.

If your order arrives damaged, defective, incomplete, or incorrect, please contact:

[email protected]

Please provide your order number, product details, a description of the issue, and photographs where available.

Our customer service team will review the matter and provide appropriate assistance.

Depending on the circumstances, we may arrange replacement components, a replacement product, or another appropriate remedy.

For safety reasons, customers should not connect, install, or operate lighting fixtures with damaged electrical wiring, broken connections, or other potentially hazardous defects.

Your statutory consumer rights remain unaffected.

17. Product Care and Intended Use

Itemqavo lighting products should be used according to their intended purpose and any supplied instructions.

Depending on the product, customers should consider:

• Electrical compatibility

• Voltage requirements

• Bulb specifications

• Maximum wattage

• Installation requirements

• Suitable mounting surfaces

• Product stability

• Indoor usage recommendations

• Cleaning and maintenance instructions

Customers should not modify electrical components or use lighting fixtures in a manner inconsistent with applicable safety instructions.

Products intended for indoor use should not be exposed to outdoor conditions unless the product specifications expressly permit such use.

These provisions do not exclude responsibility for product defects, inaccurate descriptions, or other matters covered by applicable consumer protection laws.

18. Customer Accounts

Certain website features may allow customers to create accounts.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate account information and keep it reasonably up to date.

Please contact us if you believe your account has been accessed without authorization.

We may take reasonable measures to maintain account security and prevent unauthorized activities.

19. Privacy and Personal Information

We respect the privacy of our customers.

We may collect and process personal information in connection with:

• Operating our website

• Processing orders

• Managing payments

• Arranging shipping and delivery

• Providing customer support

• Handling returns and refunds

• Maintaining website security

• Conducting permitted marketing activities

Personal information may be shared with authorized service providers, including Shopify, payment processors, shipping partners, and analytics or advertising providers where applicable.

Our website may use cookies, pixels, and similar technologies.

Where required by law, appropriate privacy choices will be provided for non-essential cookies and advertising technologies.

For more information, please review our Privacy Policy.

20. Intellectual Property

Unless otherwise stated, original content available through the Itemqavo website, including text, graphics, layouts, branding, and other protected materials, is owned by or licensed to Itemqavo or its respective rights holders.

Such content may be protected by applicable intellectual property laws.

You may use our website for lawful personal shopping and informational purposes.

You must not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization, except where permitted by law.

Third-party trademarks, product names, photographs, and other protected materials remain the property of their respective rights holders.

21. Customer Feedback and Submissions

Customers may submit feedback, reviews, suggestions, and other communications through our website or customer service channels.

By submitting content, you confirm that you have the right to provide it and that the content does not violate applicable laws or third-party rights.

You agree not to submit content that is:

• Fraudulent or intentionally misleading

• Unlawful or threatening

• Infringing upon intellectual property rights

• Malicious or harmful

• Intended to disrupt website functionality

We may use customer feedback to improve our products, website, and services, subject to our Privacy Policy and applicable law.

Public use of customer photographs, testimonials, or identifying content will be subject to any required permissions.

22. Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms.

These may include:

• Payment service providers

• Shipping carriers

• Customer support systems

• Advertising platforms

• Analytics services

• Other technology providers

Third-party services may operate independently and maintain separate terms and privacy policies.

We encourage customers to review the relevant policies before using external services.

Itemqavo is not responsible for independent third-party content or practices outside our control, except where applicable law provides otherwise.

23. Website Availability and Technical Errors

We strive to maintain a functional and accessible online shopping website.

However, our services may occasionally be interrupted because of:

• Website maintenance

• Technical difficulties

• Network disruptions

• Security updates

• Third-party service interruptions

• Circumstances beyond our reasonable control

We may temporarily suspend certain website functions when reasonably necessary for maintenance, security, or technical purposes.

We will make reasonable efforts to restore affected services.

Nothing in this section excludes liability or consumer rights that cannot legally be excluded.

24. Disclaimer of Warranties

We aim to provide accurate product information and a reliable shopping experience.

To the extent permitted by applicable law, informational website features are provided without guarantees of uninterrupted or error-free availability.

The suitability of a lighting product depends on its specifications, intended use, electrical compatibility, and installation requirements.

Customers should review the relevant product descriptions and technical information before purchasing.

However, nothing in these Terms excludes or limits statutory warranties, product conformity obligations, consumer guarantees, or mandatory product safety requirements.

25. Limitation of Liability

To the extent permitted by applicable law, Itemqavo will not be responsible for losses arising solely from circumstances beyond our reasonable control or from improper product use contrary to supplied instructions where we are not legally responsible for those losses.

Any limitation of liability applies only to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts liability for:

• Fraud or fraudulent misrepresentation

• Death or personal injury caused by negligence where such liability cannot be excluded

• Mandatory product safety obligations

• Statutory consumer guarantees

• Other liabilities that cannot legally be excluded or limited

Your legal rights and remedies remain unaffected.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, intentional misconduct, or infringement of third-party rights.

This provision does not require consumers to compensate Itemqavo for matters for which they are not legally responsible.

Nothing in this section excludes or reduces mandatory consumer protections.

27. Prohibited Activities

You may not use our website or services for unauthorized activities that disrupt operations or violate applicable laws.

Examples include:

• Fraudulent transactions

• Misrepresentation of identity

• Unauthorized access to website systems

• Unauthorized collection of customer information

• Infringement of intellectual property rights

• Distribution of harmful software

• Activities intended to interfere with other customers' shopping experiences

We may take reasonable measures to prevent or address these activities in accordance with applicable law.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or disregarded to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

29. Termination or Restriction of Access

We may restrict or terminate access to our website when reasonably necessary to address unlawful conduct, serious violations of these Terms, security threats, or fraudulent activities.

Any such action will be taken in accordance with applicable law.

Termination of website access does not remove legal rights or obligations relating to completed purchases, refunds, or other matters that survive termination.

30. Governing Law and Dispute Resolution

These Terms are generally governed by the applicable laws of the People's Republic of China, subject to mandatory consumer protection laws that may apply in a customer's country or region.

Nothing in this section deprives consumers of mandatory legal protections or remedies available under applicable law.

If you have a concern about an order, product, payment, shipping, or our services, we encourage you to contact our customer service team first.

We will make reasonable efforts to review the issue and seek an appropriate resolution.

If a dispute cannot be resolved through customer support, either party may pursue remedies available under applicable law.

31. Contact Information

If you have questions about these Terms & Conditions, our lighting products, orders, payments, shipping, returns, or any aspect of our services, please contact us using the information below.

Brand Name: Itemqavo

Company Name: Liuyang Ruoqiu Electronic Trading Co., Ltd.

Business Address: No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, China

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Our customer service team aims to respond to inquiries as promptly as reasonably possible.

Please note that our registered business address is provided for company identification purposes and is not necessarily a warehouse, fulfillment center, retail showroom, or designated return address.

For returns, refunds, or exchanges, please contact our customer service team to obtain appropriate instructions before sending merchandise.

At Itemqavo, we value clear communication and aim to provide helpful support throughout your shopping experience.

Thank you for choosing Itemqavo. We appreciate your trust and look forward to helping you create comfortable, welcoming, and thoughtfully illuminated living spaces with our Table Lamps, Floor Lamps, and Ceiling Lights collections.