Return Policy

Thank you for shopping at Itemqavo!

At Itemqavo, we are committed to offering thoughtfully selected lighting products designed to bring comfort, functionality, and style to everyday living spaces.

Our store specializes in Table Lamps, Floor Lamps, and Ceiling Lights, providing lighting options for different rooms, interior styles, and household needs.

We understand that purchasing lighting products online involves considering product dimensions, design, electrical compatibility, installation requirements, and personal preferences.

Your satisfaction is important to us. This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged or defective products, missing components, and order cancellations.

1. Return Eligibility

Itemqavo offers a 30-day return policy, meaning you may request a return within 30 days after receiving your order.

To qualify for a standard voluntary change-of-mind return, the following conditions generally apply:

• The return request must be submitted within 30 days after delivery.

• The product must be unused, undamaged, and in its original condition.

• The product should be returned with its original packaging and protective materials, where reasonably possible.

• All included accessories, electrical components, assembly hardware, mounting accessories, and instruction manuals must be returned.

• The product must not show signs of unauthorized modification, improper installation, or damage caused after delivery.

• Proof of purchase, such as an order number or order confirmation email, must be provided.

For voluntary returns, lighting products that have been installed, hardwired, altered, or used may not qualify for a return unless otherwise required by applicable law.

These requirements do not restrict statutory rights relating to defective, damaged, incorrectly supplied, or misdescribed products.

We recommend inspecting your order promptly after delivery.

2. How to Request a Return

If you would like to return an eligible product, please follow the steps below.

Step 1: Contact Customer Support

Email our customer service team at:

[email protected]

Please provide:

• Your full name

• Your order number

• The email address associated with your order

• The product name

• The reason for your return

• Clear photographs of the product, where relevant

Our customer support team will review your request and provide assistance.

Step 2: Receive Return Instructions

If your return is eligible, we will provide the appropriate return shipping instructions and designated return address.

Please do not send any merchandise without first contacting our customer service team.

Our registered business address is not necessarily our warehouse, fulfillment center, or designated return facility.

Step 3: Prepare Your Return

Carefully package your lighting product to reduce the risk of damage during transportation.

Please ensure that:

• Lampshades are protected from pressure and impact.

• Glass and other fragile components are secured.

• Electrical cables and plugs are packaged appropriately.

• Lamp bases and structural components are protected.

• Mounting accessories and assembly hardware are included.

• Any original protective inserts are reused where reasonably possible.

Step 4: Ship Your Return

Send the product to the designated return address provided by our customer service team.

We recommend using a trackable shipping service and retaining proof of shipment.

Please follow any additional packaging or transportation requirements communicated by our team.

3. Damaged, Defective, or Incorrect Products

We aim to provide accurate product information and carefully prepared orders.

However, lighting products may contain fragile materials and electrical components that require special handling during transportation.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Email [email protected] and provide:

• Your order number

• The product name

• A description of the issue

• Clear photographs of the affected product

• Photographs of the packaging, if available

• Details of any missing or incorrect components

Our customer service team will review the issue and determine an appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement of missing or damaged components

• Replacement of the affected product

• Exchange for the correct product

• Partial refund, where appropriate

• Full refund

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Itemqavo will cover reasonable return shipping costs.

We may provide a prepaid return label or appropriate reimbursement instructions.

Important Safety Notice: If a lighting product arrives with exposed wires, damaged electrical connections, a broken power cord, or other potentially hazardous defects, do not connect, install, or operate the product.

Please contact us for assistance.

Nothing in this section limits your statutory consumer rights.

4. Product-Specific Return Conditions

Because Itemqavo specializes in Table Lamps, Floor Lamps, and Ceiling Lights, certain product-specific return considerations apply.

4.1 Table Lamps

Our Table Lamps collection includes functional and decorative lighting products designed for suitable household surfaces.

For voluntary change-of-mind returns:

• Table lamps should be unused and in their original condition.

• Lampshades, bases, switches, cords, and other components should be free from damage.

• Products should not show signs of modification or improper electrical use.

• All included accessories and components should be returned.

• Products should be securely packaged to protect fragile materials.

Before purchasing, customers should review product dimensions, materials, voltage specifications, bulb compatibility, and other available product information.

If a table lamp arrives damaged, defective, or incomplete, please contact our customer service team for assistance.

4.2 Floor Lamps

Our Floor Lamps collection includes lighting products intended for living rooms, bedrooms, reading areas, and other suitable indoor environments.

For voluntary change-of-mind returns:

• Floor lamps should be unused and undamaged.

• Lamp bases, poles, shades, and other components should remain in their original condition.

• Products should not show signs of improper assembly, modification, or damage caused after delivery.

• All original assembly hardware and included accessories should be returned.

• The product should be securely packaged for transportation.

We recommend checking individual product dimensions, power requirements, and assembly instructions before purchasing.

If your floor lamp arrives with missing components, damaged wiring, or structural defects, please contact us before assembling or using the product.

4.3 Ceiling Lights

Our Ceiling Lights collection includes overhead lighting products designed for suitable indoor spaces.

Because many ceiling lights require installation or hardwired electrical connections, additional considerations apply to voluntary returns.

For voluntary change-of-mind returns:

• Ceiling lights should be unused and uninstalled.

• Products should not have been connected to an electrical circuit.

• Mounting brackets, electrical connectors, decorative components, and other included accessories should be returned.

• Fixtures should not show signs of modification or improper installation.

• Products should be returned in their original condition with appropriate protective packaging.

If a ceiling light has been installed, hardwired, altered, or damaged during installation, it may not qualify for a voluntary change-of-mind return.

However, this does not affect statutory rights relating to defective, damaged, incorrectly supplied, or misdescribed products.

Electrical Installation Notice: Ceiling lights requiring hardwired installation should be installed by a qualified electrician where appropriate or required by local regulations.

Please confirm product voltage, wiring compatibility, dimensions, and mounting requirements before installation.

If a ceiling light arrives with damaged electrical components, missing mounting hardware, or other defects, please contact us before installation.

5. Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns, except where applicable law provides otherwise.

These may include:

• Personalized or custom-made lighting products, where applicable

• Products that have been damaged through improper use

• Lighting fixtures that have been permanently modified

• Products damaged by incorrect installation or unauthorized electrical alterations

• Items with missing essential components or accessories

• Products showing significant use or damage caused after delivery

• Installed or hardwired lighting fixtures that do not meet voluntary return conditions

• Gift cards, if offered

• Products clearly identified as final sale or non-returnable at the time of purchase, where legally permitted

Promotional or discounted products are not automatically excluded from returns.

These exclusions apply only to voluntary returns and do not affect mandatory consumer rights relating to defective, damaged, incorrect, or misdescribed products.

If you are uncertain whether your product qualifies for a return, please contact [email protected].

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

6.1 Change-of-Mind Returns

If you wish to return a product because you changed your mind, ordered an unsuitable size or style, selected a product incompatible with your intended installation, or no longer need it, you are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.

Return shipping costs may vary depending on the product's size, weight, materials, and destination.

6.2 Damaged, Defective, or Incorrect Products

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Itemqavo will cover reasonable return shipping costs.

Please contact our customer service team before arranging return shipping.

6.3 Return Shipping Recommendations

We recommend:

• Using a trackable shipping service

• Retaining proof of shipment

• Using protective packaging suitable for fragile lighting products

• Protecting glass components and lampshades

• Securing electrical cables and accessories

• Following the return instructions provided by our customer support team

Responsibility for products lost or damaged during return transportation will be determined according to the return arrangements and applicable law.

7. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you whether the refund request has been approved.

If approved:

• Refunds will generally be issued to the original payment method.

• We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned product.

• The time required for the refund to appear in your account may depend on your bank or payment provider.

• Any legally permitted deductions will be explained where applicable.

Please note that refund processing times and bank posting times may differ.

If your refund has been approved but you have not received the funds within the expected period, please check with your bank or payment provider.

You may also contact us at [email protected] for assistance.

Where applicable law requires refunds to be issued earlier or according to different procedures, those legal requirements will prevail.

8. Exchanges

We may offer exchanges depending on product availability and the reason for the request.

8.1 Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team.

After reviewing the issue, we may arrange:

• Replacement components

• A replacement product

• An exchange

• A refund

• Another appropriate remedy

8.2 Exchanges Due to Personal Preference

If you would like to exchange a lighting product for a different size, color, style, or design, the original item must generally meet our voluntary return eligibility requirements.

Customers may be responsible for applicable return shipping costs and any difference in product price.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

Please contact [email protected] before returning any product for exchange.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Customer Service Email: [email protected]

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has entered the shipping process, cancellation may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

Any mandatory statutory cancellation rights remain unaffected.

10. Missing or Lost Packages

If your order has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

• Your order confirmation email

• Shipping confirmation information

• Available tracking information

• The shipping address provided at checkout

• Delivery notifications from the carrier

• Building reception or designated delivery locations, where applicable

If your package appears to be lost during transportation, we will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

Depending on the circumstances and applicable law, we may arrange a replacement shipment, refund, or another appropriate resolution.

Your statutory rights concerning undelivered products remain unaffected.

11. Missing Components and Accessories

Certain lighting products may include bulbs, lampshades, mounting accessories, assembly hardware, electrical connectors, or other components.

The specific items included vary by product.

If your order arrives with missing components that should have been included, please contact:

[email protected]

Please provide:

• Your order number

• The product name

• A description of the missing components

• Photographs of the product and packaging, if available

We will review the issue and help determine an appropriate resolution.

Depending on the circumstances and availability, we may arrange replacement components, a replacement product, or another appropriate remedy.

Do not attempt to operate or install lighting fixtures with missing essential electrical or mounting components.

12. Electrical Compatibility and Installation

Lighting products may have specific voltage requirements, bulb compatibility specifications, installation methods, and intended operating conditions.

Before purchasing and installing a product, customers should review the relevant product information.

Electrical Compatibility

Please verify the following where applicable:

• Voltage requirements

• Power ratings

• Plug type

• Bulb base and compatibility

• Maximum permitted bulb wattage

• Integrated light source specifications

• Dimming compatibility

• Wiring and mounting requirements

Customers should ensure the selected lighting fixture is suitable for their local electrical system.

Installation Requirements

Certain ceiling lights may require professional electrical installation.

Floor lamps and table lamps may also require assembly or setup according to product instructions.

Installation should be carried out safely and in accordance with applicable electrical regulations.

Incorrect Installation

Damage caused solely by improper installation, unauthorized modifications, or misuse after delivery may not qualify for a voluntary return.

However, nothing in this policy excludes rights or remedies available under applicable consumer protection laws.

If you experience a suspected product defect, please contact our customer support team.

13. Refunds for Promotional and Discounted Items

Products purchased during promotional events or at discounted prices may qualify for returns under our standard return policy unless a lawful restriction was clearly disclosed at the time of purchase.

For approved returns, refunds will generally be based on the amount actually paid for the returned product.

If a promotional discount was applied across multiple items, the refund amount may reflect the discount allocated to the returned product.

Any legally permitted adjustments will be explained during the refund process.

14. Important Return Information

To help ensure a smooth return process, please follow these recommendations:

• Contact customer support before sending merchandise.

• Include your order number when requesting a return.

• Follow the return instructions provided by our team.

• Ensure all applicable original components and accessories are included.

• Use suitable protective packaging for fragile lampshades, glass, and electrical parts.

• Retain shipping receipts and tracking information.

• Do not include unrelated products in the return package.

• Contact us if you have questions about eligibility or return procedures.

Returns sent without necessary information or to an incorrect address may experience processing delays.

Please do not send returned products directly to our registered business address unless specifically instructed.

15. Consumer Protection Rights

Nothing in this Return & Refund Policy excludes, restricts, or modifies consumer rights that cannot legally be excluded under applicable law.

Depending on your country or region, you may have additional rights relating to:

• Defective or damaged products

• Incorrectly supplied goods

• Products that do not match their descriptions

• Product safety

• Mandatory warranties or guarantees

• Distance-selling cancellation rights

• Refunds and replacement remedies

• Delivery failures

Where mandatory consumer protection laws provide greater rights than those described in this policy, the applicable legal requirements will prevail.

16. Contact Information

If you have questions regarding returns, refunds, exchanges, order cancellations, damaged lighting products, electrical defects, missing accessories, or other product-related concerns, please contact us using the information below.

Brand Name: Itemqavo

Company Name: Liuyang Ruoqiu Electronic Trading Co., Ltd.

Business Address: No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, China

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Return Address: The designated return address will be provided by our customer service team after reviewing your return request.

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment center, or designated return location.

For return instructions, please contact our customer support team before shipping merchandise.

At Itemqavo, we value clear communication and aim to provide helpful support throughout your shopping experience.

Thank you for choosing Itemqavo. We appreciate your trust and look forward to helping you create comfortable, welcoming, and thoughtfully illuminated living spaces.