Shipping Policy

Thank you for shopping at Itemqavo, your online destination for thoughtfully selected lighting products, including Table Lamps, Floor Lamps, and Ceiling Lights.

At Itemqavo, we understand that receiving your lighting products safely and within a reasonable timeframe is an important part of your shopping experience.

Lighting fixtures may contain delicate lampshades, glass elements, electrical components, and mounting accessories that require careful preparation and handling during transportation.

We aim to provide clear shipping information, practical delivery arrangements, and helpful customer support throughout the order fulfillment process.

This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, international shipping coverage, tracking information, customs arrangements, and procedures for handling delivery-related concerns.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

During promotional events, major holidays, or periods of increased order volume, processing times may be longer.

Certain lighting products may require additional preparation or protective packaging before shipment because of their size, materials, or fragile components.

If an unexpected processing delay affects your order, we will make reasonable efforts to provide relevant updates.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Please ensure that your order details and shipping address are accurate before completing your purchase.

2. Shipping Rates

Itemqavo offers the following standard shipping rates for eligible orders:

Order Value	Standard Shipping Fee
$59.99 USD or more	FREE Shipping
Below $59.99 USD	$5.99 USD

Important Shipping Information

• Free standard shipping is available on eligible orders totaling $59.99 USD or more.

• Orders below $59.99 USD are subject to a standard shipping fee of $5.99 USD.

• Shipping eligibility is calculated based on the order subtotal after discounts and before taxes and shipping charges.

• Applicable shipping charges will be displayed during checkout before payment is completed.

• Any additional delivery charges or special shipping arrangements, where applicable, will be disclosed before purchase.

• Shipping promotions may be subject to additional terms communicated at the time of purchase.

Certain oversized or unusually heavy floor lamps and ceiling lighting fixtures may require special shipping arrangements.

Any applicable additional shipping charges will be displayed before an order is placed.

International customs duties, import taxes, and other destination-specific charges may apply separately, as explained in Section 11.

3. Estimated Delivery Time

We work with shipping and logistics providers to deliver orders as efficiently as possible to eligible shipping destinations.

Our general estimated shipping transit time is 7–15 business days for eligible standard shipping destinations.

Shipping Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	7–15 business days
Total Estimated Delivery	8–17 business days

Important Delivery Information

Please note that:

• Order processing and shipping transit times are calculated separately.

• Delivery estimates are provided for general reference and are not guaranteed arrival dates.

• Delivery times may vary depending on the destination, shipping carrier, product dimensions, and local delivery conditions.

• Remote locations may require additional delivery time.

• International shipments may experience customs clearance delays.

• Severe weather, transportation disruptions, and public holidays may affect delivery schedules.

• Certain lighting products may require additional handling because of their fragile materials, electrical components, or packaging requirements.

• Some international destinations may experience longer delivery times than the standard estimate.

If an unexpected delay affects your order, please contact our customer service team for assistance.

Where applicable consumer protection laws establish specific delivery deadlines or remedies for delayed delivery, those legal requirements will apply.

4. Worldwide Shipping Coverage

Itemqavo offers worldwide shipping to eligible international destinations.

We aim to make our Table Lamps, Floor Lamps, and Ceiling Lights collections accessible to customers in different countries and regions.

Our shipping coverage depends on the availability of suitable shipping services and the requirements of each destination.

Shipping availability may depend on:

• Destination country or region

• Delivery address and postal code

• International carrier coverage

• Local delivery infrastructure

• Product dimensions and weight

• Customs regulations

• Import restrictions

• Electrical product requirements

• Special handling requirements for fragile or oversized lighting fixtures

• Other operational or legal considerations

Available delivery options and applicable shipping charges will be displayed during checkout.

Certain destinations or products may not be eligible for delivery because of carrier restrictions, customs regulations, product specifications, or other legal requirements.

If shipping is unavailable for a particular destination, customers may be unable to complete checkout for that location.

For questions about international shipping availability, please contact:

[email protected]

5. Shipping for Table Lamps

Our Table Lamps collection includes functional and decorative lighting products designed for bedside tables, desks, side tables, and other suitable household surfaces.

Table lamps may contain delicate components such as:

• Lampshades

• Glass or ceramic elements

• Decorative bases

• Electrical cords

• Switches

• Light sockets

• Included accessories

We aim to prepare table lamps using protective packaging appropriate for their design and materials.

Table Lamp Delivery Instructions

When receiving your table lamp, we recommend:

• Inspecting the external packaging for visible damage.

• Carefully unpacking the product.

• Checking the lamp base and shade for cracks, scratches, or other damage.

• Inspecting the power cord, plug, and switch for visible damage.

• Confirming that the product matches your order.

• Checking for included accessories or components.

• Reviewing product instructions before use.

If your table lamp arrives damaged, defective, incomplete, or incorrect, please contact our customer service team.

Do not connect or operate a lamp with damaged wiring, a broken plug, or other potentially unsafe electrical components.

6. Shipping for Floor Lamps

Our Floor Lamps collection includes lighting products designed for living rooms, bedrooms, reading corners, home offices, and other suitable indoor environments.

Floor lamps may vary in height, materials, construction, weight, and packaging requirements.

Some floor lamps may arrive fully assembled, while others may require assembly after delivery.

Customers should review individual product listings for available information regarding:

• Overall dimensions

• Product weight

• Package dimensions, where provided

• Materials and finishes

• Assembly requirements

• Included components

• Electrical specifications

• Product-specific instructions

Floor Lamp Delivery Instructions

Upon receiving your floor lamp:

• Inspect the packaging for damage.

• Carefully unpack the lamp and all included components.

• Check the base, pole, shade, and other structural parts.

• Verify that all listed assembly components are present.

• Inspect electrical cords and connectors for visible damage.

• Follow the provided assembly instructions before use.

If the product arrives with damaged structural or electrical components, please contact us before assembling or using it.

Certain large floor lamps may require additional handling during international transportation.

Any special delivery arrangements or additional charges will be disclosed before purchase.

7. Shipping for Ceiling Lights

Our Ceiling Lights collection includes overhead lighting products intended for suitable indoor environments.

Ceiling lights may contain electrical connectors, mounting brackets, decorative components, glass elements, or other accessories that require careful handling.

We aim to prepare these products using packaging appropriate for their dimensions and construction.

Ceiling Light Delivery Instructions

When receiving a ceiling light, please:

• Inspect the outer packaging for visible damage.

• Carefully unpack all components.

• Check the fixture body and decorative elements for damage.

• Confirm that the delivered product matches your order.

• Verify that included mounting components and accessories are present.

• Review installation instructions.

• Check the product's electrical specifications before installation.

Electrical Installation Notice

Certain ceiling lights require hardwired electrical installation.

Before installation, customers should confirm that the product's electrical requirements are compatible with the local electrical system.

Where appropriate or required by local regulations, ceiling lights should be installed by a qualified electrician.

Do not attempt to install or connect a ceiling light with damaged wiring, broken electrical components, or missing essential mounting hardware.

If you receive an incomplete or damaged fixture, please contact [email protected] for assistance.

8. Fragile Products and Protective Packaging

Lighting products may include fragile glass, decorative elements, lampshades, and electrical components.

We recognize the importance of protective packaging during transportation.

Depending on the product, packaging may include:

• Protective cushioning

• Internal packaging supports

• Corner protection

• Surface wrapping

• Separate protection for fragile components

• Additional packaging materials appropriate for the fixture

Packaging methods may vary according to the product's construction, dimensions, and materials.

Although we aim to package lighting products appropriately, occasional transportation damage may occur.

If your order arrives damaged, please retain the product and available packaging while our customer service team reviews your request.

Photographs of the damage and packaging may help us determine an appropriate resolution.

9. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation email containing relevant purchase details.

Once your order has been dispatched, we will provide a shipping confirmation email with tracking information when available.

You may use the tracking number to monitor your shipment through the relevant carrier's tracking system.

Please allow time for tracking information to become available after dispatch.

Tracking updates may not appear immediately, particularly during international transportation, customs clearance, or transfers between shipping providers.

Some shipments may be handled by more than one logistics provider before reaching the final destination.

If you need assistance locating your package or understanding its shipping status, please contact:

Customer Service Email: [email protected]

Please include your order number when contacting customer support.

10. Shipping Delays

We aim to process and dispatch orders promptly. However, unexpected delays may occasionally occur.

Possible causes include:

• High order volumes

• Public holidays or peak shopping seasons

• Severe weather conditions

• International transportation disruptions

• Customs inspections or clearance delays

• Shipping carrier operational issues

• Incorrect or incomplete delivery information

• Additional handling requirements for fragile or oversized lighting products

• Import restrictions

• Local delivery limitations

• Other circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact our customer service team.

We will review the available shipment information and, where appropriate, work with the shipping provider to investigate the delay.

If delivery cannot be completed, we will assist you in determining an appropriate resolution in accordance with applicable consumer protection laws.

11. International Shipping, Customs Duties, and Import Taxes

Itemqavo offers international shipping to eligible destinations worldwide.

International orders may be subject to customs inspections, import duties, value-added taxes (VAT), goods and services taxes (GST), or other destination-specific charges.

Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes, and related fees where legally permitted.

These charges are determined by the relevant authorities and may not be included in the product price or standard shipping fee.

Itemqavo does not control customs processing times or the amount of duties and taxes imposed by local authorities.

We recommend reviewing applicable import requirements before placing an international order.

Electrical Product Import Requirements

Lighting fixtures may be subject to electrical safety requirements, import restrictions, or product-specific regulations in certain countries or regions.

Before purchasing, customers should review the available product information and confirm that the selected lighting fixture is suitable for their local electrical system.

Relevant specifications may include:

• Voltage requirements

• Frequency compatibility

• Plug type

• Bulb compatibility

• Power ratings

• Installation requirements

• Other electrical specifications

Some lighting fixtures may not be suitable for every country's electrical infrastructure.

Product availability and shipping eligibility may therefore vary by destination.

Where applicable law requires taxes, duties, or other charges to be included in the advertised or checkout price, those requirements will apply.

For questions about international delivery availability, please contact [email protected].

12. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify the following information before completing your purchase:

• Recipient's full name

• Street address

• Apartment, unit, or building number, where applicable

• City, state, or province

• Postal or ZIP code

• Country or region

• Contact telephone number

• Email address

If you discover an error in your shipping information, please contact us as soon as possible at [email protected].

We will make reasonable efforts to correct the information before the order is dispatched.

Once an order has shipped, changes to the delivery address may no longer be possible.

Additional shipping charges may apply if a package must be returned or reshipped because of incorrect or incomplete information provided by the customer, subject to applicable law.

13. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

• Your order confirmation email

• Shipping confirmation information

• Available tracking details

• The shipping address provided at checkout

• Delivery notifications from the carrier

• Building reception or designated delivery locations, where applicable

If your package appears to be lost during transportation, we will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

If a package is confirmed lost during transit, we will assess the circumstances and arrange an appropriate resolution, which may include a replacement or refund.

Your statutory rights concerning undelivered products remain unaffected.

14. Damaged, Defective, or Incorrect Products

We understand that lighting products may require careful handling during transportation.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Email [email protected] and include:

• Your order number

• The product name

• A description of the issue

• Clear photographs of the affected product

• Photographs of the packaging, if available

• Details of any missing or damaged components

Our customer service team will review your inquiry and provide appropriate assistance.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement of damaged components

• Replacement of missing accessories

• Replacement of the affected product

• Exchange for the correct product

• Partial refund, where appropriate

• Full refund

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Itemqavo will cover reasonable return shipping costs.

Please refer to our Return & Refund Policy for additional information.

Important: Do not connect, install, or operate lighting fixtures that have visibly damaged electrical components or may present a safety risk.

15. Multiple Shipments

Some orders may be shipped in multiple packages due to:

• Product size or weight

• Inventory availability

• Packaging requirements

• Warehouse or fulfillment arrangements

• Transportation considerations

For example, a floor lamp and a ceiling light purchased together may be shipped separately because of differences in size, shape, or protective packaging requirements.

If your order is divided into multiple shipments, the packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional standard shipping fees solely because we choose to divide your order into multiple packages, unless additional charges were clearly disclosed and accepted at checkout.

16. Lighting Fixture Delivery and Handling

Certain lighting products may require additional handling because of their size, weight, or fragile construction.

Before purchasing, customers should review the relevant product specifications.

For larger lighting fixtures, we recommend checking:

• Product dimensions

• Package dimensions, where available

• Product weight

• Intended installation location

• Ceiling clearance, where applicable

• Available receiving space

• Electrical compatibility

• Assembly or mounting requirements

Unless otherwise stated on the product page or at checkout, standard delivery does not include professional electrical installation, lighting fixture assembly, or removal of existing fixtures.

Customers should follow the product instructions and applicable electrical safety requirements.

Any special delivery services offered will be described before purchase.

17. Undeliverable or Returned Packages

Packages may be returned to the sender for reasons including:

• Incorrect or incomplete shipping addresses

• Unsuccessful delivery attempts

• Failure to collect a package from a designated collection point

• Refusal of delivery

• Customs clearance issues

• Applicable import restrictions

• Unsupported or restricted delivery addresses

• Other carrier-related delivery issues

If your package is returned to the sender, please contact our customer service team.

Depending on the circumstances and applicable law, additional reshipping fees may apply.

Refunds, reshipments, or other resolutions will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

18. Holiday and Peak Season Shipping

During major holidays, promotional events, and peak shopping seasons, international shipping networks may experience increased demand.

This may result in longer processing or delivery times.

If you are purchasing lighting products for a special occasion, home renovation, interior design project, or planned event, we recommend placing your order in advance.

Estimated delivery times do not guarantee arrival before a specific date unless such a delivery commitment has been expressly confirmed.

We appreciate your understanding during busy shipping periods.

19. Order Cancellation and Changes

If you need to cancel or modify an order, please contact us promptly at:

[email protected]

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed for shipment.

Once an order has been dispatched, cancellation or modification may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Please include your order number and details of the requested change when contacting customer support.

Any mandatory statutory cancellation rights remain unaffected.

20. Contact Information

If you have questions regarding worldwide shipping coverage, shipping rates, delivery estimates, order tracking, damaged lighting products, international shipping, customs requirements, or other delivery-related concerns, please contact us using the information below.

Brand Name: Itemqavo

Company Name: Liuyang Ruoqiu Electronic Trading Co., Ltd.

Business Address: No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, China

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Please note that our registered business address is provided for company identification purposes and is not necessarily a warehouse, fulfillment center, retail showroom, or designated return address.

For return instructions, please contact our customer service team before sending any merchandise.

At Itemqavo, we value clear communication and strive to provide helpful support throughout your shopping experience.

Thank you for choosing Itemqavo. We appreciate your trust and look forward to helping you create comfortable, welcoming, and thoughtfully illuminated living spaces.